FAQ

The client must be at least 21 years old and have a valid permit of at least 1 year

The rates for car rental are set in Euro and contain VAT and insurance to third parties. Payment is made in advance, in $, EUR or lei, at the currency sale rate of ING Bank from the day of payment. Credit card payment is accepted on a commission basis as follows: Visa, Master Card, 2.5% or American Express 4.5%.

When delivering the rented car, a guarantee of 100-600 Euro is required, depending on the class of the rented car. The guarantee will not be returned to the customer, in cases of damage occurring inside or outside the rented car (100-600 EUR), theft of the parts of the rented car, losses of the documents of the car (100 EUR) or keys (150 EUR), clutch damage (200-600 EUR). This amount will be refunded to the customer when recovering the rented car in good working condition and body, with all the documents, the accessories of the rented car equipment, according to the delivery-receipt protocol signed when the car is delivered.

For the rentals between 1-3 days, including the deliveries / recoveries made during the weekend or outside the hours of 9-18 hours, there is a charge of 15Euro / delivery / recovery

Fuel expenses (the car is delivered with a full package, diesel or petrol), sanitation fee 15Euro, if the car is not washed before delivery, fines received by the customer for violating traffic rules. The replacement of the defective vehicle, if the malfunction is caused by the improper use of the vehicle, or in the event of an accident, after which the vehicle no longer has conditions for safe use, and the fault, according to the police report, belongs to the client . 

Delivery and return of the rented car is made at the place, date and time established by the customer and mentioned in the Car Rental Contract, within the city of Bucharest / Ilfov. The rented car will be delivered to the customer in good general conditions, without hidden or visible defects, any information on the conditions of presentation of the car being made in the contract.

The customer will return the rented car together with the documents, accessories and equipment at the place, date and time specified in the Car Rental Agreement.

In case of announced delays, up to one hour, no additional charges are charged.

Upon returning the rented car with a delay announced between one and three hours compared to the time specified in the Car Rental Agreement, an additional charge for a half-day rental is charged, and for delays of more than 3 hours, an additional charge will be charged for a day’s rent. At the end of the rental period, this contract becomes void unless otherwise agreed. The rented car is declared stolen at the Police if the delay is not announced

The client undertakes to drive the rented vehicle in compliance with the legal provisions regarding the movement on public roads. The car will ONLY be driven on properly marked NATIONAL or EUROPEAN roads. It is forbidden to drive the rented car on unmarked unpaved country roads, forests or forest roads.

The client will permanently keep the keys and heel on it when he is not in the rented car and will not entrust it to another person who is not included in the car rental contract.

It will not overload the rented car and will not use it for freight. It will not use the car rented in races, tests or to push or tow other vehicles or trailers.

It will not make repairs on the rented car except at authorized garages and only with the agreement and according to the owner’s instructions, the payment of the works carried out will be reimbursed based on the presentation of the invoice issued on behalf of the owner, accompanied with the repair quote.

The customer will not leave the car open (doors, windows, luggage compartment) with the keys in contact.

The customer will use the rented vehicle in accordance with the operating instructions of the rented car issued by its manufacturer.

The rented vehicle is insured for damage caused to third parties only for the rental period specified in the Rental Agreement. The damages suffered by the rented vehicle, due to the client’s fault or with an unknown author are insured, less an amount – the guarantee deposit – which is the client’s responsibility. This amount is specified in the rental contract.

In case of accident, it is compulsory to declare the event to the Police, which will find out the damages and will release the Verification Process for Finding and Authorizing repairs. These documents are indispensable for the functioning of the insurance and for the repair of the vehicle. The statement to the Police is mandatory in all cases: if you are guilty or if you are guilty, but you are not involved; if the responsible party is not identified (example: parking damage in your absence). Without these documents, the customer is responsible for the total costs of repairs.

Driving under the influence of alcohol or drugs by the designated driver, attracts the consequences of the law (helmet insurance is no longer valid). In case the rented car will not be returned in the same conditions as the delivery, the deposit (100 – 600 Euro) will be retained by the owner, and if the insurance does not compensate the damages due to the client’s fault (eg: he drove under the influence of alcohol, narcotics or other substances), the customer is obliged to pay the entire damaged car.

After the expiration of the lease, the client remains responsible for the payment of the deficiencies found later.